Responsible Gaming

Gambling should always be a form of entertainment, not a way to make money or an escape from problems. At Vinyl Casino, we care about your safety and provide tools to help you stay in control of your play.

1. Our Commitment

At Vinyl Casino, we believe that a casino is a place for great fun that should deliver positive emotions. At the same time, we realize that for a small percentage of players, gambling can become a problem. Therefore, we are fully committed to promoting Responsible Gaming principles and implementing standards that help minimize the risk of addiction.

We provide a safe and transparent gaming environment where you have full control over your finances and the time spent on the platform. Our customer support team undergoes regular training to professionally support players experiencing difficulties.

2. Recognizing the Problem (Self-Assessment Test)

If you are worried about your gambling habits, ask yourself the questions below. If you answer yes to most of them, it may mean you should use our control tools or contact specialists:

• Do you skip work or school to play in the casino?
• Do you gamble to escape boredom, stress, or life problems?
• Have you ever borrowed money to fund your gambling or pay off gambling debts?
• After losing, do you feel a strong, immediate urge to "win it back"?
• Do you lie to your loved ones about the amount of time or money spent on gambling?
• Have you gambled until all your funds were completely exhausted?

3. Player Control Tools

To help you maintain control over your budget and time, Vinyl Casino offers a wide range of tools available directly in your account panel. Remember that limits decreasing your freedom to play take effect immediately, while limits increasing your freedom take effect after an appropriate "cooling-off period".

• Deposit Limits: Allow you to set a maximum amount you can deposit into your account per day, week, or month. Once the limit is reached, further deposits will be automatically blocked.
• Loss Limits: You can limit the maximum amount you are willing to lose within a specific time frame, based on your initial deposit.
• Wagering Limits: Allow you to set a maximum turnover (wagering) amount in a given period.
• Reality Check: These are pop-up notifications on your screen during gameplay that inform you how much time you have spent in the casino and what your current session balance is.

4. Take a Break and Self-Exclusion

If you feel you need a break from gambling, we offer options for a temporary account suspension or a longer self-exclusion.

Time-Out: You can block access to your account for a period from 24 hours up to 6 weeks. During this time, you will not be able to log in or make deposits, and we will stop sending marketing materials.

Self-Exclusion: If gambling becomes a serious problem for you, you can request self-exclusion for a period of 6 months, several years, or permanently. During self-exclusion, your account will be closed without the possibility of early unlocking, and any remaining funds will be paid out to you. Please contact us at support@vinylcasinoo.com to immediately activate this block.

5. Protection of Minors

By law, Vinyl Casino services are strictly prohibited for persons under 18 years of age. When registering an account, every player must verify their age, and we conduct thorough Know Your Customer (KYC) procedures to confirm this. Accounts opened by minors are immediately closed, and winnings are confiscated.

We urge parents to ensure the online safety of their children. We recommend installing filtering software such as CyberPatrol, Net Nanny, or GamBlock, which prevents access to gambling sites from devices shared with minors.

6. Where to Find Help? Professional Organizations

You are never alone. If you or someone you care about has a gambling problem, there are many independent, professional, and free organizations offering support, therapy, and counseling. Below are links to the most respected institutions:

• Gambling Therapy: A global service offering free practical advice and emotional support in multiple languages. (www.gamblingtherapy.org)
• Gamblers Anonymous: An international fellowship of men and women who share their experience and strength to solve a common gambling problem. (www.gamblersanonymous.org)
• GamCare: The leading UK provider of information, advice, and free treatment for gambling-related problems. (www.gamcare.org.uk)